If you have any questions about our privacy policy, you can always contact Violet Cottage customer service in any of three ways:
1. Send us an email
2. Call us at (919) 228-8750
3. Write to us at:
1251 NW Maynard Road, Suite 185
Cary, NC 27513
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
What kind of information does Violet Cottage Collect?
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website or our store, place an order online or by phone, make an in-store purchase, save your info with us online, or participate in a promotion. We maintain a record of your product interests and the purchases you make online or by phone and in our store.
How does Violet Cottage use my information?
When you place an order or make a purchase from violetcottage.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences. If you participate in a promotion (online, over the phone or at our store), we may use your personal information to send you e-mails, postal mail, or telephone regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.
In addition, we may use information about your product interests and purchases from us to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.
To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
Does Violet Cottage share my information with third parties?
Absolutely not. Your information will not be shared with a third party.
How do I access my information? Make changes or delete my information?
You can review, change or delete certain personal information related to your use of our online sites (e.g., name and contact information). To access your information online, simply click "Your Account" at the top of any page, sign in when prompted to do so, and you'll be able to edit your personal information. You can also ask us to update your personal information, by calling us at (919) 228-8750, writing us at Violet Cottage, 1251 NW Maynard Road, Suite 185 - Cary, NC 27513, or you may click here to e-mail Violets are Blue customer service. Please be sure to include your e-mail address, and full name. Please note that any requests to update your personal information may take up to ten days for your e-mail request and 6-8 weeks to process your postal mail request.
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at (919) 228-8750, writing us at Violet Cottage, 1251 NW Maynard Road, Suite 185 - Cary, NC 27513 or by sending us an e-mail. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Violet Cottage.
Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.
Cookies and Javascript
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit violetcottage.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.
Also, you cannot shop the violetcottage.com site unless your Web browser supports JavaScript. If your firewall does not allow JavaScript from the Web in general, you will need to ask your network administrator to enable JavaScript for the violetcottage.com site.
Updated October 21, 2008
