SHIPPING, RETURNS, GENERAL QUESTIONS AND PRIVACY NOTICE

Here at Violet Cottage, we want you to have the perfect shopping experience! Please take a moment to review our policies and let us know if you have any questions! We're here to help!

Shipping
Most of our shipping methods take 2-3 business days to reach you.  Please review all shipping options before checking out.  Handling time is usually 24 hours, but can be up to 2 days or longer if your items are backordered.  In the event of a backorder, you will be notified immediately.   Please note, if after packing your items we find a large discrepancy in actual price versus shipping price, we will offer you a refund at our discretion.  For international shipping, please see below.

Returns
Returns are allowed for any reason within 14 days of receiving your order.  Refunds are given on merchandise only, and will not include shipping costs and the customer is responsible for return shipping.  Please contact us prior to sending a return.

Damaged items
In the unlikely event that your item is damaged in transit, you have 5 business days from the day you received the package to let us know that something is broken. Please keep all of the packing materials. We will give you instructions on how to send the item back. Please do not send any items back without prior authorization, these items will not be accepted.

 

General Questions

If I have a coupon, how do I use it?
On step 1 of 5 (the "Summary" page) when you are checking out there is a box that says "Vouchers" and "Code".  Click on "Add" and your total will be recalculated.  If you want to pick out your shipping method in step 2 and then go back and add your voucher, you can do that as well.

Do you offer in-store pick up?
We currently do not have a physical store, but we may have one again someday!  Our cards will soon be carried in stores across the country.  Please click on "Our Stores" at the bottom to find Violet Cottage Stationery at a store near you.

I would like to be added to your mailing list, how do I do that without creating an online account?
The easiest way for us to organize your information is to click on "your account" and open an account. However, if you would just like to receive emailed updates and/or postcards in the mail, please click on the "Contact Us" link and give us all your information!

Do you sell your items Wholesale?
Yes, we do!  To get more information, please contact us or sign up for a wholesale account by clicking here.

Do you sell your items internationally (outside of the US)?
We are not currently set up on the website to sell or ship internationally, however, you can contact us and we can put an order together for you or get you a catalog so you can fax in an order.  Please do not hesitate to ask!


Have a question? Please Contact Us for an answer!


Privacy Notice

Violet Cottage values our customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. We do notsell or rent your personal information to third parties.

If you have any questions about our privacy policy, you can always contact Violet Cottage customer service in any of three ways:
1. Send us an email
2. Call us at (919) 228-8750
3. Write to us at:
7151 O'Kelly Chapel Road, Suite 185, Cary, NC 27519

 

If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.

What kind of information does Violet Cottage Collect?
We collect information, such as name, e-mail, postal addresses and phone number from you when you visit our website, place an order online or by phone, save your info with us online, or participate in a promotion. We maintain a record of your product interests and the purchases you make online or by phone.

How does Violet Cottage use my information?
When you place an order or make a purchase from violetcottage.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.

When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences. If you participate in a promotion online, we may use your personal information to send you e-mails or postal mail, regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail or postal mail to learn more about your shopping preferences. You always have the choice not to receive marketing information.

In addition, we may use information about your product interests and purchases from us to help us improve our site design and your online and in-store shopping experiences.

To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Does Violet Cottage share my information with third parties?
Absolutely not. Your information will not be shared with a third party.

How do I access my information? Make changes or delete my information?
You can review, change or delete certain personal information related to your use of our online sites (e.g., name and contact information). To access your information online, simply click "Your Account" at the top of any page, sign in when prompted to do so, and you'll be able to edit your personal information. You can also ask us to update your personal information, by calling us at (919) 228-8750, writing us at Violet Cottage, 7151 O'Kelly Chapel Road, Suite 185, Cary, NC 27519, or you may click here to e-mail Violet Cottage customer service. Please be sure to include your e-mail address, and full name. Please note that any requests to update your personal information may take up to ten days for your e-mail request and 6-8 weeks to process your postal mail request.

How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at (919) 228-8750, writing us at Violet Cottage, 7151 O'Kelly Chapel Road, Suite 185, Cary, NC 27519 or by sending us an e-mail. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Violet Cottage.

Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

Cookies and Javascript
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit violetcottage.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.

Also, you cannot shop the violetcottage.com site unless your Web browser supports JavaScript. If your firewall does not allow JavaScript from the Web in general, you will need to ask your network administrator to enable JavaScript for the violetcottage.com site.

 

Updated November 21, 2016

 

Cart  

No products

$0.00 Shipping
$0.00 Tax
$0.00 Total

Prices are tax excluded

Check out Cart