Here at Violet Cottage, we want you to have the perfect shopping experience! Please take a moment to review our policies and let us know if you have any questions! We're here to help!
I would like to be added to your mailing list, how do I do that without creating an online account?
The easiest way for us to organize your information is to click on "your account" and open an account. However, if you would just like to receive emailed updates and/or postcards in the mail, please click on the "Contact Us" link and give us all your information!
Do you sell your items Wholesale?
Yes, we do! To get more information, please contact us or sign up for a wholesale account by clicking here.
Do you sell your items internationally (outside of the US)?
We are not currently set up on the website to sell or ship internationally, however, you can contact us and we can put an order together for you or get you a catalog so you can fax in an order. Please do not hesitate to ask!
Have a question? Please Contact Us for an answer!
Violet Cottage values our customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. We do notsell or rent your personal information to third parties.
1. Send us an email
2. Call us at (919) 228-8750
3. Write to us at:
7151 O'Kelly Chapel Road, Suite 185, Cary, NC 27519
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
What kind of information does Violet Cottage Collect?
We collect information, such as name, e-mail, postal addresses and phone number from you when you visit our website, place an order online or by phone, save your info with us online, or participate in a promotion. We maintain a record of your product interests and the purchases you make online or by phone.
How does Violet Cottage use my information?
When you place an order or make a purchase from violetcottage.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences. If you participate in a promotion online, we may use your personal information to send you e-mails or postal mail, regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail or postal mail to learn more about your shopping preferences. You always have the choice not to receive marketing information.
In addition, we may use information about your product interests and purchases from us to help us improve our site design and your online and in-store shopping experiences.
To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
Does Violet Cottage share my information with third parties?
Absolutely not. Your information will not be shared with a third party.
How do I access my information? Make changes or delete my information?
You can review, change or delete certain personal information related to your use of our online sites (e.g., name and contact information). To access your information online, simply click "Your Account" at the top of any page, sign in when prompted to do so, and you'll be able to edit your personal information. You can also ask us to update your personal information, by calling us at (919) 228-8750, writing us at Violet Cottage, 7151 O'Kelly Chapel Road, Suite 185, Cary, NC 27519, or you may click here to e-mail Violet Cottage customer service. Please be sure to include your e-mail address, and full name. Please note that any requests to update your personal information may take up to ten days for your e-mail request and 6-8 weeks to process your postal mail request.
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at (919) 228-8750, writing us at Violet Cottage, 7151 O'Kelly Chapel Road, Suite 185, Cary, NC 27519 or by sending us an e-mail. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Violet Cottage.
Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.
Updated November 21, 2016