Comments on: It’s 108° out today! http://www.violetcottage.com/blog/2006/07/22/its-108-out-today/ A Creative Wonderland of Blogging Thu, 11 Mar 2010 07:40:24 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Dorothy http://www.violetcottage.com/blog/2006/07/22/its-108-out-today/comment-page-1/#comment-41 Dorothy Fri, 28 Jul 2006 20:53:36 +0000 http://www.violetsareblue.net/blog/2006/07/22/its-108-out-today/#comment-41 Hi Carrie! Try really listening very intently, and then giving a very appropriate and full acknowledgement to those customers that keep on going. Everyone has to take a breath at some time, so jump in there and say something like, "I really understand what you're saying." (and do listen, and do understand) Then, you can say something like, "I've got to go off and _______" and then walk away if you need to, or just start working on something. It works pretty well. Dorothy Lenz Hi Carrie!
Try really listening very intently, and then giving a very appropriate and full acknowledgement to those customers that keep on going. Everyone has to take a breath at some time, so jump in there and say something like, “I really understand what you’re saying.” (and do listen, and do understand) Then, you can say something like, “I’ve got to go off and _______” and then walk away if you need to, or just start working on something. It works pretty well.

Dorothy Lenz

]]> By: Babette http://www.violetcottage.com/blog/2006/07/22/its-108-out-today/comment-page-1/#comment-39 Babette Wed, 26 Jul 2006 21:50:59 +0000 http://www.violetsareblue.net/blog/2006/07/22/its-108-out-today/#comment-39 So, a friend of mine is on the run from the law and another one is having an affair with her oil-and-lube job guy. I use the same oil-and-lube job guy so he's been very distracted lately and can't get to me and needless to say I'm way over my 3,000 miles. If my transmission goes out, I'm sending her the bill. You're not busy are you....I didn't think so. Can you believe how hot it is? Our AirCon went out and we have to leave the frig open for our cats -- they just splay themselves out on the shelves like big lumps of fur-cheese. --Sorry - did this person trying to get in front of me at the counter want to buy something? Just a second - I'm almost done. So, I think I need to go to my gastroenterologist because I've been having problems with my digestive tract and my bowels. I've tried every medication and remedy known to man. Don't you hate it when people don't call you back? I've called and called and called and called my friend Elaine and she just ignores me and never returns my calls. And after all I've done for her. Hey, do those tea cups over there come without handles? I've been looking all over for tea cups like those without handles. Why is it so difficult to find tea cups without handles? Is that your phone ringing? Do you have to get that or can you just let it go to voice mail........................................ ? So, a friend of mine is on the run from the law and another one is having an affair with her oil-and-lube job guy. I use the same oil-and-lube job guy so he’s been very distracted lately and can’t get to me and needless to say I’m way over my 3,000 miles. If my transmission goes out, I’m sending her the bill. You’re not busy are you….I didn’t think so. Can you believe how hot it is? Our AirCon went out and we have to leave the frig open for our cats — they just splay themselves out on the shelves like big lumps of fur-cheese. –Sorry – did this person trying to get in front of me at the counter want to buy something? Just a second – I’m almost done. So, I think I need to go to my gastroenterologist because I’ve been having problems with my digestive tract and my bowels. I’ve tried every medication and remedy known to man. Don’t you hate it when people don’t call you back? I’ve called and called and called and called my friend Elaine and she just ignores me and never returns my calls. And after all I’ve done for her. Hey, do those tea cups over there come without handles? I’ve been looking all over for tea cups like those without handles. Why is it so difficult to find tea cups without handles? Is that your phone ringing? Do you have to get that or can you just let it go to voice mail…………………………………. ?

]]> By: Michele http://www.violetcottage.com/blog/2006/07/22/its-108-out-today/comment-page-1/#comment-38 Michele Mon, 24 Jul 2006 17:18:07 +0000 http://www.violetsareblue.net/blog/2006/07/22/its-108-out-today/#comment-38 I hope it cools off for you soon! The heat just broke here and I finally feel comfortable again. Phew! I'm sorry that people that come into your shop bog you down with their issues. I used to work retail, for a long time, and I find the best way to get through is to act like you are really busy and in the middle of something. Say your sorry, but I have to run into the backroom, hence shooing them out the door. Not being rude, of course, but if you seem detatched from something you don't want to listen to, most people get the hint. You probably already tried that huh? I hope something works for you! I hope it cools off for you soon! The heat just broke here and I finally feel comfortable again. Phew! I’m sorry that people that come into your shop bog you down with their issues. I used to work retail, for a long time, and I find the best way to get through is to act like you are really busy and in the middle of something. Say your sorry, but I have to run into the backroom, hence shooing them out the door. Not being rude, of course, but if you seem detatched from something you don’t want to listen to, most people get the hint. You probably already tried that huh? I hope something works for you!

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